Provincial Health Services Authority (PHSA)·Vancouver, British Columbia
Schedule and book patient appointments and follow-up appointments, including urgent assessment and complex interdisciplinary appointments.
Adjust appointment arrangements according to patient and departmental requirements and notify patients/families and clinicians.
Place appointment reminder calls to patients/families.
Receive and register patients upon arrival; ensure patient demographics and information are complete and accurate.
Advise appropriate professionals when patients arrive.
Perform referral functions: screen for required information, gather missing details, perform data entry, send patient questionnaires, and process related paperwork.
Maintain records including data entry, collating information, maintaining log sheets and patient statistics.
Type and distribute correspondence, reports, notices, agendas, notes/minutes, and spreadsheets; create and edit files for stylistic consistency and grammar.
Provide receptionist and clerical duties including answering telephones, responding to inquiries, obtaining patient files, greeting patients/families, printing daily schedule, and forwarding complex queries to appropriate personnel.
Provide clerical and general administrative support to the Senior Director or designate and the department (meeting booking, action item follow-up, filing, routing paperwork, mail/fax/photocopying, preparing mailers, courier arrangements, circulating documentation, and ordering supplies)
Admitting and Administrative Clerk, Psychiatry Clinic BC Children’s and Women’s Hospital & Health Centre Vancouver, BC What you’ll do
Schedule and book patient appointments and follow-up appointments which includes booking urgent assessment appointments and complex interdisciplinary appointments, adjusting arrangements in accordance with patient and departmental requirements and notifying both family and clinician, ensuring that appropriate date, time, and location are provided to patient, and placing appointment reminder calls to patients/families.
Receive and register patients upon arrival. Ensure patient demographics and appropriate information is complete and accurate and follows up with appropriate parties as necessary. Advise appropriate professional that the patient has arrived.
Perform referral functions including duties such as screening for information as identified by specialty clinics, gathering additional/missing information, performing data entry, sending out patient questionnaires, and receiving and processing related paperwork.
Maintain a variety of records by performing duties such as data entry, collating information, maintaining log sheets and patient statistics. Follow up with appropriate team members as necessary.
Type and distribute a variety of technical and non-technical material such as correspondence (including re-direct letters), reports, notices, agendas, notes/minutes of meetings, spreadsheets by utilizing various computerized word processing and spreadsheet software packages, creating files, and editing material for stylistic consistency and grammar as required.
Perform receptionist and other clerical duties including answering telephones, responding to inquiries and requests for information, obtaining patient files as necessary, greeting patients and families, printing daily schedule, and forwarding problems and complex queries to appropriate personnel.
Provide clerical and general administrative support to the Senior Director or designate, and to the department by performing tasks such as booking meetings, following up on action items, filing, routing paperwork, opening and forwarding mail, faxing, photocopying, preparing mailers and information, arranging for courier, circulating documentation, and ordering standard office supplies by completing requisition orders for authorization/signature and e-forms.
Perform other related duties as assigned. What you bring
Grade 12 and two years of recent related experience (or equivalent combination of education, training, and experience).
Comprehensive knowledge of the historic and ongoing impacts of settler colonialism and systemic racism on Indigenous Peoples, including commitment to identifying, challenging, and eradicating Indigenous-specific racism and discrimination in healthcare settings.
Demonstrated knowledge of legislative obligations and provincial commitments in CW contexts (e.g., TRC Calls to Action, In Plain Sight, BC Declaration on the Rights of Indigenous Peoples Act, UNDRIP, Reclaiming Power and Place, BC Human Rights Code, Anti-racism Data Act) and how they intersect across the health care system.
Ability to keyboard 45 w.p.m..
Knowledge of medical terminology.
Effective verbal and written communication.
Ability to organize and operate related equipment.
Physical ability to carry out the duties
Market context
In British Columbia, behavioral-health roles often reflect ongoing demand in acute care, community mental health, and integrated service settings. These positions are competitive because employers typically look for current BC nursing registration, recent experience with acute mental illness, and comfort working on multidisciplinary teams. Review the AI-summarized requirements and benefits on this platform to quickly compare fit against the original posting, then tailor your application to show relevant mental-health and team-based experience.
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