LifeLabs·Victoria, British Columbia
Provides advanced technical expertise and operational support to ensure quality and compliance within the Hematology department. Leads quality control programs, coordinates staff training, and optimizes laboratory workflows and instrument validations.
For over 50 years, LifeLabs has been Canada’s leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor and prevent disease. We are passionate about empowering healthier Canadians through accessible, accurate, and innovative diagnostic services.
We are committed innovators, operating Canada's first commercial genetics lab, and the country's largest online patient portal, with more than 8 million Canadians receiving their results online. More than 112 million laboratory tests come through LifeLabs’ laboratories annually, and our team of more than 6,000 passionate, caring, and diverse professionals works together as one to provide high quality testing and results that Canadians can trust.
We know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us. At LifeLabs, you can make a meaningful impact on Canadians’ lives every day.
Our teams are at the heart of everything we do. We are proud to be recognized as one of Canada’s Best Employers, reflecting our deep commitment to our core values of caring, agility, teamwork, and a customer-centered approach. As part of this commitment, LifeLabs prioritizes the ongoing development of our diversity, equity, and inclusion (DEI) program to better serve the needs of our diverse workforce and the communities we serve. We continue to take steps to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves.
These values are not just words on a page, they guide our actions and decisions every day and have come to define our team culture.
The Technical Resource (TR) provides advanced technical expertise and operational support to ensure quality, efficiency, and compliance within the department. The TR serves as the subject matter expert and collaborates closely with Supervisors, Medical Scientific Staff, and Quality teams to support technical excellence and continuous improvement.
1 Start Date: ASAP Union: This is part of the BCGEU collective agreement.
This vacancy is for an existing position.
Key Responsibilities Provide expert technical guidance on testing, procedures, and protocol interpretation.
Support complex troubleshooting, workflow optimization, and validation processes to maintain turnaround times.
Lead quality control, quality assurance, EQA submissions, and competency assurance programs.
Coordinate training, orientation, and ongoing competency development for staff.
Participate in LIS UAT/CAT testing and post‑implementation validations.
Contribute to methodology and instrument validation, workflow improvements, and SOP development/updates.
Ensure compliance with DAP, ISO, WHMIS, and Environmental Health & Safety standards.
Apply LEAN principles to improve bench processes and operational efficiency.
Collaborate across sites to support standardized provincial protocols and best practices.
Maintain strict confidentiality and uphold organizational values.
Registration through CAMLPR pathways or CSMLS certification. Minimum of the last 3 years’ experience working in the department. Recognized Subject Matter Expertise in the discipline. Recent experience with LIS UAT/CAT testing and departmental training. Strong analytical, communication, leadership, and problem‑solving skills. Experience with QA/QC programs, project teams, and SOP writing is an asset. Proficiency in MS Outlook, Word, Excel, and related laboratory software (e.g., EP Evaluator) preferred. LifeLabs’ compensation programs are commensurate based on the role, skill, effort, responsibility and working conditions, irrespective of gender, race, ethnicity, beliefs, age or any other personal characteristics. Pay programs are communicated regularly in an accessible and transparent manner.
Requires CSMLS certification or registration through CAMLPR pathways and at least 3 years of experience in the discipline. Must possess subject matter expertise in Hematology and experience with LIS testing and departmental training.
Market context
In British Columbia, Hematology technical resource roles tend to draw steady demand because labs need experienced staff who can support LIS testing, training, and discipline-specific workflow. These positions are competitive because employers usually look for CSMLS certification or CAMLPR registration pathways plus at least 3 years of relevant experience. Review the AI-summarized requirements and benefits here to save time, then confirm your certification status and highlight any LIS or training experience in your application.
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