Developmental Service Triage Case Manager

Position Details: Developmental services triage case manager

Program

Options Adult

Contract: (2) Temporary, full-time; 35 hours per week; 1-year contract

Location: 128A Sterling Rd with travel within the community and/or from a safe, home-based office as required Salary:

$60,156– $74,093 per annum Grade 8 BU, pro-rated to hours worked Application Deadline:

July 17, 2026, by 5: 00 PM File Number:

OPT #20 -26 with cover letter and resume

E-Mail

hrdep@familyservicetoronto.org

Mail: HR, 355 Church Street, Toronto ON M5B 0B2

Web

familyservicetoronto.org

Grow with us!

Family Service Toronto (FST) helps people face a wide variety of life challenges. For over 100 years, we have worked with individuals and families destabilized by precarious mental health and/or socioeconomic circumstances, to achieve greater resilience and stability in more just and supportive communities. We achieve this through our direct service work of intervention and prevention which includes, case management, counselling, peer support and education; knowledge building; and system-level work including social action, advocacy, community-building and working with partners to strengthen the sector.

We’re proud of our people and culture! We are constantly evolving what we do and how we do it. Our work is grounded in the lived experience of the clients and the community. We celebrate diversity, equity, inclusion, and excellence. We are agile, learning and always willing to try new things.

The opportunity!

Ready to make that move? Here’s what’s in it for you

Responsibilities

• Triage and assess clients’ referrals received from Developmental Service Ontario - Toronto (DSO-TR) for case management support.
• Actively maintain and manage the DS case management referral and waitlist for Toronto region.
• Inputs client data within electronic client record databases
• Refer clients to appropriate internal and external resources in the DS case management system/model.
• Respond to clients, families/caregivers, service partners queries regarding case management model processes and procedures.
• Assists clients in identifying their strengths, needs and goals using a standardized intake triage tool
• Determine service streams (short or long term) and service pathways within the Centralized Case Management model.
• Collaborates with DSO-TR, service providers and community resources as needed.
• Carry a caseload of clients for purposes of providing case management supports
• Advocates with the client/family for appropriate resources as needed.
• Monitors the implementation of the individualized service plans and review effectiveness with the client/family on a regular basis and ensures continuity of service while in receipt of services within the case management model.
• Facilitates group education sessions.
• Strong documentation skills.
• Attends and participates in team meetings.
• Attends regular supervision with the manager.
• Identifies and reports high risk situations and serious occurrences as required.
• Ensures the regular and timely recording of case notes, client and service data as required by funders and FST policy.
• Attends case consultation meetings, training and staff development opportunities as required.
• Implements/participates in program evaluation and client record audits.
• Delivers service and conducts work in accordance with the Quality Assurance Measures and accreditation requirements.
• Represents FST at community planning/partnership tables as requested.
• Supervises students and/or volunteers.
• Performs other assigned duties as required.

• Working Conditions
• Travel is required in and around Toronto
• Requirement for flexibility in schedule as required
• Requirement to work alone in the community and in client’s home.

Qualifications

• Post-secondary degree in social service work or a related field of study or equivalent combination of education and experience
• Minimum of three years of clinical/case management experience working with individuals with intellectual/developmental disabilities and families.
• Knowledge of referral processes within the developmental services sector
• Experience developing short- and long-term individualized service plans at the intake/assessment level
• Knowledge and experience providing service and supports to those diagnosed with a Dual Diagnosis (i.e. Mental Health and Developmental Disability).
• Knowledge of evidence-based practices and supports for individuals with developmental/intellectual disabilities.
• Knowledge of trauma informed approach to service delivery.
• Demonstrated assessment, formulation, planning, intervention and evaluation skills.
• Experience facilitating group education sessions.
• Demonstrated knowledge of developmental services and community resources in Toronto.
• Demonstrated understanding of the issues faced by people with intellectual/developmental disabilities.
• Demonstrated commitment to person-directed service.
• Strong advocacy skills.
• Demonstrated ability to engage in creative problem solving and decision making.
• Demonstrated ability to foster independence in others.
• Strong interpersonal and communication (verbal, written and listening) skills.
• Strong organizational, time management and computer skills (familiarity with database applications).
• Strong conflict resolution skills, diplomacy and tact when dealing with challenging situations.
• Demonstrated ability to work in a team and build strong relationships with service partners.
• Demonstrated ability to effectively collaborate within the developmental service sector, as well as across sectors, for the supports clients need and to build capacity of others.
• Ability to work collaboratively and to develop strong professional relationships with internal and external partners.
• Demonstrated commitment to principles of social justice, anti-oppression, equity and inclusion.
• Ability to work flexible hours as required.
• French or another second language is an asset.
• Valid First Aid and CPR and CPI considered an asset.

Interested?

This job posting is for an Existing Vacancy within our organization. We are actively seeking qualified candidates to fill this current position as soon as possible. If you meet the listed qualifications and are interested in joining our team, we encourage you to apply.

Please indicate file number OPT #20 -26 on your application and submit cover letter and resume by July 17, 2026, by 5:00 PM to hrdep@familyservicetoronto.org [hrdep@familyservicetoronto.org].

Our goal is to attract, develop, and retain highly talented employees from diverse backgrounds allowing us to benefit from a wide variety of experiences and perspectives.

We actively encourage applicants from all equity seeking groups. First Nations, Inuit, Métis, Black and People of Colour, people with disabilities, people of diverse gender expression, and people with lived experience of poverty are encouraged to apply.

In accordance with Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, 2005, and FST’s Equity and Inclusion policy, accommodation will be provided in all parts of the hiring process. Applicants need to make their needs known in advance.

Family Service Toronto does not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants during the recruitment process.

We thank all applicants and will contact the individuals selected for an interview.