Key Industries·Saint John, New Brunswick
Assist residents with all aspects of daily living, including health management, medication administration, and housekeeping. Provide behavioral support using trauma-informed approaches and contribute to the planning and evaluation of Individual Service Plans.
ABOUT US Key Industries has been providing services to people with disabilities since 1974. We are an “Employment First” agency offering a wide range of pre-employment programs, social and community programs, and supports for those with complex needs. Key Industries has transitioned from a sheltered model to an agency that provides a wide range of outreach programs meeting the needs of all individuals with a disability. We believe in the possibilities for all people and are proud of the services that we provide.
OUR MISSION Providing employment-first programs and personalized services to empower persons with a disability to achieve personal, community and economic independence. JOB OVERVIEW Residential Support Workers are responsible for assisting in any and all aspects of daily living that are required by the resident. Support Workers will be responsible for support in the completion of daily routines, nutrition management, health management, appointment scheduling, observation and documentation of daily events and activities, medication administration and management, and housekeeping, as well as providing comfort and companionship to the residents.
Residential Support Workers will need to be comfortable with differing levels of care delivery. Residential Support Workers should expect to provide support at levels ranging from total care with a resident’s activities of daily living to light support and supervision. Residential Support Workers will be expected to become competent in any and all specialized supports required for a resident. All support delivered within this service must meet the standards legislated by the Department of Social Development. Support Workers must keep detailed daily observation records. This practice is of the utmost importance in delivering consistent quality support to residents. Residential Support Workers will be expected to provide support with the administration of medication. Competency in all aspects of medication administration, including detailed record-keeping and inventory, is a requirement. Support youth with diverse behavioural needs using trauma-informed and person-centered approaches to de-escalate conflicts and promote emotional regulation. Model appropriate behaviour and communication to reinforce boundaries, respect, and health coping mechanisms. Respond to behavioural crises using approved intervention techniques while maintaining a calm, supportive environment. Staff must take an active role in planning, implementing, and evaluating Individual Service Plans that meet residents’ needs. Employees will be required to engage in ongoing training for the purposes of professional development and competency in pertinent tasks. The Mandt System, First Aid CPR/AED, Universal Healthcare Precautions, Autism Intervention and Support training are a few examples of professional development training that may become available. Residential Support Workers will be responsible for knowing all emergency procedures (e.g. evacuation protocol). In the event of a medical emergency, Residential Support Workers will be expected to use their first aid training to assess the situation and proceed accordingly. Welcome Home Residential Services provides services 24 hours a day, 7 days a week. Overnight staff will be required to remain awake and vigilant throughout the night.
AND SKILLS Human Services, Personal Support Worker, Health Care Aid; one to two years’ experience is an asset First Aid and CPR
IMPORTANT DISCLAIMER NOTICE All candidates must submit to a criminal record check with vulnerable sectors and a Social Development check prior to employment with Key Industries.
Candidates should have a background in Human Services, Personal Support Work, or Health Care Aid, with one to two years of experience preferred. Valid First Aid and CPR certifications are required, along with a successful criminal record check including vulnerable sectors.
Market context
In New Brunswick, Residential Support Worker roles are typically in steady demand in community and care settings that support people with daily living needs. Competition often centers on relevant training in Human Services, Personal Support Work, or Health Care Aid, plus current First Aid and CPR and a clear vulnerable-sector criminal record check. If you are applying, confirm your certifications are current and use the AI-summarized requirements and benefits on this platform to quickly compare roles without reading every original posting.
