Lookout Housing and Health Society·Vancouver, British Columbia
Provide assistance, support, and skills training to adults with low income to help them achieve greater independence and stability. Duties include conducting tenant intakes, developing service plans, and managing crisis interventions and medication.
Employment Status CasualHeader We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options.
Because the people we serve have challenges meeting basic needs and goals, we place minimal barriers between them and our services.
For more information about Lookout, please visit www.lookoutsociety.caLocation Cordova Residence10 minute walk from Waterfront or Stadium-Chinatown Skytrain StationDays and Hours of work 7 days a week, day, afternoon/evening and overnight shifts, weekdays, weekends and holidays Shifts are 7.5 hours in length Days of rest shall be consecutive.
Schedule may change with two weeks’ notice Probationary/qualifying period will be 488 hours with mid and end point reviews Night premium will be given to staff that work 50% or more of their shift between 00:00-08:00 Hours Salary $33.49 - 35.31 depending upon applicants' length of seniority (as per the Collective Agreement) Job Summary The Tenant Support Worker (TSW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s Code of Ethics.
The TSW works with residents to provide assistance, support, education, and skills training.
The TSW will work with tenants to maintain and develop greater independence and stability with the goal of a healthier and more independent living arrangement.
Job Duties
Will participate in tenant intakes, and provide support services and assessments Will identify challenges for tenants, develop service plans, crisis intervention, and administer finances and medication Ensure that basic needs are met by working closely with individuals on a long-term, ongoing basis Complete required paperwork and maintain statistical and evaluative data Assist with volunteers and practicum students on site Some external work is likely to occur; use of an automobile may, at times, be useful Employees are expected to remain alert and attentive during working hours. Sleeping during shifts is not permitted Responsible for complying with and contributing to all aspects of health and safety program This role requires the ability to maintain a clean-shaven area where a respirator seal contacts the face and to successfully complete annual fit testing for a half-mask respirator, in alignment with WorkSafeBC and organizational safety requirements. Qualifications & Competence Education, Training and Experience
Diploma in Community Social Service Class 5 BC Drivers’ License (*Only if required) OFA 1 First Aid Certificate Food Safe Certificate (*Only if required) Recent related experience of two (2) year’s OR an equivalent combination of education, training and experience OR other qualifications determined to be reasonable and relevant to the work. A minimum of two (2) years sobriety if having alcohol and/or drug problems. Criminal Record Clearance – Vulnerable Sector
Skills and Abilities
Mental Health, Income Assistance, Harm Reduction, Trauma Informed Practice, Addictions Support organizations, etc. Ability to carry out the duties of the position Ability to work independently and in cooperation with others Ability to operate related equipment Ability to communicate effectively both verbally and in writing Ability to organize and prioritize work Ability to observe and recognize changes in guests Ability to establish and maintain rapport with guests Home management skills Ability to instruct Suitability to work with disadvantaged and challenging adults in a diverse environment. Ability to analyze and resolve problems Conflict resolution and crisis intervention skills Advocacy Skills
Applications will be accepted until July 30, 2026 at 5:00pm “All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must apply through "Career Opportunities" on SAP. External applicants will be reviewed after Internal. ALL QUALIFIED APPLICANTS WELCOME TO APPLY. THOSE SHORT-LISTED WILL BE CONTACTED. c. BCGEU, Shop Steward Lookout Housing and Health Society is committed to empowering people from different races, gender, age, religion, identities and unique experiences. We welcome everyone from diverse backgrounds and encourage them to apply in order to foster an inclusive environment.
Requires a Diploma in Community Social Service and at least two years of related experience or an equivalent combination of education and training. Must possess a Criminal Record Clearance for the Vulnerable Sector and relevant certifications like First Aid.
Market context
In British Columbia, Tenant Support Worker roles are often tied to housing, mental health, and addiction support settings, so employers look for candidates who can work calmly in complex situations. This role is competitive because it asks for both formal preparation and practical experience, plus current first aid and vulnerable-sector clearance. Review the AI-summarized requirements and benefits here to save research time, then confirm your certificate status and resource knowledge before applying.
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