Perform reception duties including receiving and directing patients and managing phone calls.
Take phone referrals from doctor’s offices and coordinate sending appropriate information for child appointments.
Book, schedule, confirm, and modify outpatient appointments; retrieve records for follow-up visits.
Preregister patients and request patient charts from Health Records.
Transcribe and type correspondence such as histories, consults, and physician reports.
Send, receive, sort, and distribute incoming mail, faxes, reports, and documents; process outgoing mail.
Complete and send requisition forms for stationery and supplies according to guidelines.
Compose and type routine memos and correspondence for approval and signature.
Create, print, and distribute appointment lists, appointment letters, and clinic schedules.
Collect and submit billing information to the billing manager.
Access databases to input/extract and maintain statistical and patient data.
Perform other related duties as assigned
Floating Support Clerk, Specialty Pediatric Medicine, GI Clinic BC Children’s Hospital Vancouver, BC What you’ll do
Reception duties including receiving and directing patients, answering, screening and redirecting phone calls, taking messages for doctors and nurses, including calls from pharmacies for refill prescriptions and verification.
Take phone referrals from doctor’s offices to have child seen by the physicians, requests appropriate information to be sent such as x-rays and reports, lab work, stool cultures, etc.
Book, schedule and confirm outpatient appointments. Add, delete and change appointments as required. This includes retrieving records, as required, for patients coming for follow-up appointments. Preregister patients and requests patient charts from Health Records.
Transcribe and type correspondence such as histories, consults and physician reports for the Medical Director or physician from dictation and/or written draft.
Send, receive, sort and distribute all incoming mail, faxes, reports and documents and processes all outgoing mail.
Fill out and sends requisition form for stationery and supplies, according to prescribed guidelines and instructions.
Compose and type routine memos and correspondence and submits for approval and signature.
Create, print and distribute appointment lists, appointment letters and clinic schedules.
Collect and submit billing information to billing manager.
Access database and input/extract information to establish, maintain and store statistical and patient data information.
Perform other related duties as assigned. What you bring
Qualifications
Grade 12, graduation from an approved program in medical transcription and one year’s recent, related experience or an equivalent combination of education, training and experience.
Demonstrate comprehensive knowledge of the historic and ongoing impacts of settler colonialism and systemic racism on Indigenous Peoples within social and health contexts. This includes understanding how these factors contribute to current health disparities and barriers to care. Show a clear commitment to identifying, challenging, and eradicating Indigenous-specific racism and all forms of discrimination impacting equity-deserving groups within healthcare settings. This involves recognizing personal biases, institutional barriers, engaging in anti-racism education and training and advocating for systemic change.
Demonstrated knowledge and understanding of legislative obligations and provincial commitments within BCCH contexts found in the foundational documents including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study, BC Human Rights Code, Anti-racism Data Act and how they intersect across the health care system. Core Competencies
Brings an understanding of the Indigenous specific racism and the broader systemic racism that exists in the colonial health care structure, and has demonstrated initiatives in breaking down barriers and ensuring a safe environment ensuring a sense of belonging to all and informed by Indigenous Cultural Safety.
Awareness of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (the Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.). Skills & Knowledge
Ability to keyboard at 60 w.p.m.
Ability to communicate effectively both verbally and in writing.
Ability to deal with others effectively.
Physical ability to carry out the duties of the position.
Ability to operate related equipment.
Ability to organize work.
Demonstrates a commitment to beginning and/or continuing their personal learning journey related to Indigenous-specific racism and dismantling systems of oppression, as well as addressing racism more broadly. Shows willingness to articulate and share their learning experiences to contribute to a culture of motivation and inspiration among peers.
Requirements
Grade 12 and graduation from an approved program in medical transcription.
One year’s recent related experience (or equivalent combination of education, training, and experience).
Keyboarding ability at 60 w.p.m..
Effective verbal and written communication skills.
Ability to organize work and deal effectively with others.
Physical ability to carry out the duties and ability to operate related equipment.
Demonstrated knowledge of settler colonialism and systemic racism impacts on Indigenous Peoples in social and health contexts.
Commitment to identifying, challenging, and eradicating Indigenous-specific racism and discrimination impacting equity-deserving groups.
Knowledge of legislative obligations and provincial commitments in BC Children’s Hospital/PHSA contexts (e.g., TRC Calls to Action, In Plain Sight, Declaration Act, UNDRIP, BC Human Rights Code, Anti-racism Data Act)
Grade 12
Graduation from an approved program in medical transcription
Effective verbal and written communication
Operating related equipment
Physical ability to carry out duties
Dealing effectively with others
Organizing work
Understanding of systemic racism and settler colonialism impacts on Indigenous Peoples
Indigenous Cultural Safety and anti-racism commitment
Reception and patient intake
Phone call answering, screening, and redirection
Taking and relaying messages for physicians and nurses
Scheduling and confirming outpatient appointments
Medical records retrieval and chart requests
Transcription and typing from dictation and written drafts
Correspondence composition and formatting for approval/signature
Benefits
Municipal pension plan
Comprehensive benefits package
WorkPerks discount program
Psychological health & safety programs
Holistic wellness resources
Annual statutory holidays (13)
Generous vacation entitlement and accrual
Professional development opportunities (2,000+ in-house courses)
Remote work friendly employer with flexible work options (eligibility may vary)
Indigenous Cultural Safety training
Indigenous-specific anti-racism training
Diversity, Equity, Inclusion and accessibility training
Mental health and well-being resources
Posting details
Employment type
Full Time
Work arrangement
On Site
Experience
2-5 yrs
Salary
CA$30 - CA$30/hr
Location
Vancouver, British Columbia
Posted
Jun 24, 2026
Application
Employer website
Demonstrates foundational knowledge of the social, economic, and political realities of settler-colonialism and its impacts on Indigenous peoples and equity-deserving groups within social and health contexts. Understands the impact of social determinants of health-on-health outcomes. Shows a commitment to learning about and upholding legislative obligations and provincial commitments outlined in foundational documents such as the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place: Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan, Remembering Keegan: A First Nations Case Study, the BC Human Rights Code, Anti-Racism Data Act, and the Distinctions Based Approach. What we bring Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.
Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
Access to professional development opportunities through our 2,000+ in-house courses including a range of experience level, profession-specific, or other essential training on Indigenous Cultural Safety; Indigenous-specific anti-racism; Diversity, Equity, Inclusion and accessibility, mental health and well-being, and more.
Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
Annual statutory holidays (13) with generous vacation entitlement and accruement.
PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more. Job Type: Regular, Full-Time Wage: $29.72/hour Location: 4500 Oak Street, Vancouver BC, V6H 2N9 Hours of Work: Monday – Friday; 0800-1600 Requisition # 200698E What we do BC Children’s Hospital (BCCH) provides care for the most seriously ill or injured children and youth from across British Columbia. BCCH is part of the Provincial Health Services Authority (PHSA). The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Create equity – Be courageous. Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services PHSA and BCCH are committed to anti-racism and equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently excluded groups identified under the B.C. Human Rights Code. One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes ongoing commitments to Indigenous recruitment and employee experience as well as dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya’k̓ula Team (Indigenous Recruitment & Employee Experience) for support at indigenous.employment@phsa.ca. Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and exclusion faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and title of BC First Nations and self-determination of all First Nations, Inuit and Métis communities. PHSA is mandated to uphold legislative obligations and provincial commitments found in the foundational documents including the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study. Attention current employees of PHSA: You must apply via your internal profile at http://internaljobs.phsa.ca. The internal job posting expires on July 1, 2026 and will no longer be accessible. If the internal job posting has expired, please e-mail internaljobshelpu@phsa.ca with the six-digit job requisition number and your PHSA employee ID number to be considered as a late internal applicant. Please do not apply for the external job posting. If you have not yet set up an internal profile, please e-mail internaljobshelpu@phsa.ca with your PHSA employee ID number to obtain your temporary password. Our business hours are Monday-Friday 8:30am-4:30pm, excluding Statutory Holidays and a Help Desk Representative will respond to you with 1-2 business days. If you are not a current employee of PHSA and require assistance with your application, please contact the External Careers team at careers@phsa.ca.
Mail, fax, and document processing and distribution
Requisition form completion for stationery and supplies
Creating and distributing appointment lists, letters, and clinic schedules
Billing information collection and submission
Database access and data input/extraction
Keyboarding at 60 w.p.m.
Knowledge of relevant legislative obligations and provincial commitments
Market context
Physician roles in British Columbia
Physician roles in British Columbia are often competitive because employers look for strong clinical credentials, current certifications, and readiness to work in settings where patient volume and coordination needs can be high. For this posting, the requirements and benefits shown here are AI-summarized from the original job description, helping you review the role faster without extra research. Before applying, confirm your Diploma in Cardiology Technology, CSCT certification, BCLS, and valid BC Driver’s License are current and clearly listed.
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