Schedule and book patient appointments and follow-up appointments using a computerized scheduling system, including complex interdisciplinary appointments.
Adjust appointment arrangements according to patient and departmental requirements and notify patients and clinicians.
Ensure appropriate date, time, and location are provided to patients and place appointment reminder calls.
Receive and register patients in the computerized scheduling system upon arrival; ensure patient demographics and information are complete and accurate.
Perform referral functions: gather missing information, perform data entry, receive and process paperwork, and schedule referrals based on established criteria.
Provide receptionist and clerical duties: answer telephones, respond to inquiries, obtain patient files, greet patients and families, print schedules, and forward complex queries.
Assemble and maintain client charts using established procedures; request missing client information/documentation from physicians’ offices or hospitals.
Maintain records: data entry, collating information, maintaining log sheets and patient statistics (attendance, cancellations, waitlist information).
Type and distribute correspondence, reports, notices, agendas, meeting notes/minutes, and spreadsheets using word processing/spreadsheet software.
Provide clerical support: book meetings, follow up on action items, file and route paperwork, open/forward mail, fax/photocopy, prepare mailers, circulate documentation, and order supplies.
Prepare and submit expense claims by coding invoices to correct cost centre and ensuring authorization; submit check requisitions to PHSA finance.
Obtain and return patient charts from Health Records by completing requisitions and collecting charts; obtain health record unit number for new patients.
May assist the Clinical Resource Nurse with receiving/gathering information and ordering/tracking supplies.
Perform other related duties as assigned
Requirements summary
Grade 12 plus two (2) years’ recent related experience, or an equivalent combination of education, training, and experience.
Comprehensive knowledge of the historic and ongoing impacts of settler colonialism and systemic racism on Indigenous Peoples within social and health contexts.
Commitment to identifying, challenging, and eradicating Indigenous-specific racism and discrimination impacting equity-deserving groups in healthcare settings.
Demonstrated knowledge of legislative obligations and provincial commitments in BC Children’s Hospital contexts (e.g., TRC Calls to Action, In Plain Sight, BC Declaration Act, UNDRIP, BC Human Rights Code, Anti-racism Data Act).
Ability to keyboard 45 w.p.m..
Knowledge of medical terminology.
Ability to communicate effectively verbally and in writing.
Ability to deal with others effectively and organize work.
Ability to operate related equipment and perform physical requirements of the role
Grade 12Data entryEffective verbal and written communicationOperating related equipmentOrganizing workMedical terminology knowledgeKeyboarding 45 w.p.m.Telephone and receptionist dutiesComputerized scheduling systemTyping and distributing correspondence/reports/noticesWord processing and spreadsheet softwareOrdering standard office supplies via requisitionsAppointment booking and schedulingRecord/chart assembly and filingCollating information and maintaining log sheets and statisticsExpense claim preparation and invoice codingMail/fax/photocopying and document routing
Job description
Registration/Booking Clerk, Cardiology BC Children’s Hospital Vancouver, BC What you’ll do
Utilizing a computerized scheduling system schedules and books patient appointments and follow-up appointments which includes booking complex interdisciplinary appointments, adjusting arrangements in accordance with patient and departmental requirements and notifying both patient and clinician, ensuring that appropriate date, time, and location are provided to patient, and placing appointment reminder calls to patients/families.
Receive and register patients within a computerized scheduling system upon arrival. Ensure patient demographics and appropriate information is complete and accurate and follow up with appropriate parties as necessary. Advise appropriate professional that the patient has arrived.
Perform referral functions including duties such as gathering additional/missing information, performing data entry, and receiving and processing related paperwork. Schedule new referrals based on established criteria and works with physicians, clinic nurses and other allied health professionals to appropriately schedule referrals based on clinical indicators.
Perform receptionist and other clerical duties including answering telephones, responding to inquiries and requests for information, obtaining patient files as necessary, greeting patients and families, printing daily and/or monthly schedules, and forwarding problems and complex queries to appropriate personnel.
Assemble and maintain client charts by utilizing appropriate forms and layout in accordance with established procedures and filing documentation. Telephone physicians’ offices or hospitals to request client information/documentation to ensure accuracy of records and charts.
Maintain a variety of records by performing duties such as data entry, collating information, maintaining log sheets and patient statistics on items such as client/patient attendance, treatment types, client/patient or treatment cancellations, and waitlist information. Follow up with appropriate team members as necessary.
Type and distribute a variety of material such as correspondence, reports, notices, agendas, notes/minutes of meetings and spreadsheets by utilizing various computerized word processing and spreadsheet software packages, creating files, and editing material for stylistic consistency and grammar as required.
Provide clerical support to the department by performing tasks such as booking meetings, following up on action items, filing, routing paperwork, opening and forwarding mail, faxing, photocopying, preparing mailers and information, circulating documentation, and ordering standard office supplies by completing requisition orders for authorization/signature.
Benefits
Health, wellness, and development programs
Professional development opportunities through 2,000+ in-house courses
Indigenous Cultural Safety training and Indigenous-specific anti-racism training
Diversity, Equity, Inclusion and accessibility training
WorkPerks discount program
Remote work friendly employer with flexible work options (eligibility may vary)
Prepare and submit expense claims by ensuring invoices are coded to correct cost centre and authorized for payment. Maintains a bring-forward system for all billings/invoices. Submit check requisitions for reimbursements and expenditures to PHSA finance.
Obtain and return patient charts from Health Records by completing requisitions and collecting the charts. Obtain health record unit number for new patients from Health Records.
May assist the Clinical Resource Nurse by receiving and gathering information and ordering/tracking supplies as required
Perform other related duties as assigned. What you bring
Qualifications
Grade 12, plus two (2) years’ recent related experience, or an equivalent combination of education, training, and experience.
Demonstrate comprehensive knowledge of the historic and ongoing impacts of settler colonialism and systemic racism on Indigenous Peoples within social and health contexts. This includes understanding how these factors contribute to current health disparities and barriers to care. Show a clear commitment to identifying, challenging, and eradicating Indigenous-specific racism and all forms of discrimination impacting equity-deserving groups within healthcare settings. This involves recognizing personal biases, institutional barriers, engaging in anti-racism education and training and advocating for systemic change.
Demonstrated knowledge and understanding of legislative obligations and provincial commitments within BCCH contexts found in the foundational documents including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study, BC Human Rights Code, Anti-racism Data Act and how they intersect across the health care system. Core Competencies
Brings an understanding of the Indigenous specific racism and the broader systemic racism that exists in the colonial health care structure, and has demonstrated initiatives in breaking down barriers and ensuring a safe environment ensuring a sense of belonging to all and informed by Indigenous Cultural Safety.
Awareness of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (the Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.). Skills & Knowledge
Ability to keyboard 45 w.p.m.
Knowledge of medical terminology.
Ability to communicate effectively both verbally and in writing.
Ability to deal with others effectively.
Ability to organize work.
Ability to operate related equipment.
Physical ability to carry out the duties of the position.
Demonstrates a commitment to beginning and/or continuing their personal learning journey related to Indigenous-specific racism and dismantling systems of oppression, as well as addressing racism more broadly. Shows willingness to articulate and share their learning experiences to contribute to a culture of motivation and inspiration among peers.
Demonstrates foundational knowledge of the social, economic, and political realities of settler-colonialism and its impacts on Indigenous peoples and equity-deserving groups within social and health contexts. Understands the impact of social determinants of health-on-health outcomes. Shows a commitment to learning about and upholding legislative obligations and provincial commitments outlined in foundational documents such as the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place: Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan, Remembering Keegan: A First Nations Case Study, the BC Human Rights Code, Anti-Racism Data Act, and the Distinctions Based Approach. What we bring Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.
Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
Access to professional development opportunities through our 2,000+ in-house courses including a range of experience level, profession-specific, or other essential training on Indigenous Cultural Safety; Indigenous-specific anti-racism; Diversity, Equity, Inclusion and accessibility, mental health and well-being, and more.
PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more. Job Type: Casual Wage: $28.74/hour Location: 4500 Oak Street, Vancouver BC, V6H 2N9 Hours of Work: Monday – Friday; 730-1530, 800-1600 Requisition # 200626E What we do BC Children’s Hospital (BCCH) provides care for the most seriously ill or injured children and youth from across British Columbia. BCCH is part of the Provincial Health Services Authority (PHSA). The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Create equity – Be courageous. Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services PHSA and BCCH are committed to anti-racism and equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently excluded groups identified under the B.C. Human Rights Code. One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes ongoing commitments to Indigenous recruitment and employee experience as well as dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya’k̓ula Team (Indigenous Recruitment & Employee Experience) for support at indigenous.employment@phsa.ca. Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and exclusion faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and title of BC First Nations and self-determination of all First Nations, Inuit and Métis communities. PHSA is mandated to uphold legislative obligations and provincial commitments found in the foundational documents including the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.
In British Columbia, registration and booking roles in pediatric cardiology are often steady because clinics rely on accurate scheduling, patient flow, and front-end coordination. This position is competitive because it combines clerical experience with Indigenous cultural safety and anti-racism knowledge, and the posted requirements and benefits are AI-summarized from the original job description to save you research time. If you are applying, review your recent booking, reception, and patient-service experience and be ready to speak to respectful, trauma-informed communication.
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