Mental Health Case Coordinator (Master's)

Description JOB SUMMARY

Within the context of a client and family-centred framework and continuum-based care model and in accordance with established standards of professional practice and the vision, values and policies of the organization, works as part of an interdisciplinary mental health care team to provide treatment and case management services that are both inclusionary and flexible for individuals with mental illness and/or concurrent disorders to meet the needs of the client and to provide integration and continuity across the care continuum. Provides client care to the seriously mentally ill adult population and who are at risk due to a combination of psychiatric symptoms, complex medical/social factors and/or significant caregiver stress. Establishes and maintains relationships with, and consults with, clients, their families and colleagues to provide appropriate treatment services based on best practices and client need. Performs key duties such as intake, mental health assessments and treatment planning. Implements therapeutic interventions, crisis intervention and consultation to facilitate and coordinate client access.This work is framed within VCH’s commitments to our pillars of Indigenous Cultural Safety, Anti-Racism, Equity, Diversity and Inclusion and Planetary Health.

Qualifications

Education & ExperienceMaster’s degree in an allied health discipline from a recognized program. One (1) year recent, related experience providing support and treatment to adults with mental health issues, or an equivalent combination of education, training or experience.Valid BC Drivers License and access to a personal vehicle for business-related purposes, as required.Knowledge, Skills & AbilitiesBroad knowledge of mental illness and treatment.Broad knowledge of substance abuse and addictions treatment.Broad knowledge of psychopharmacology (indications and side-effects).Broad knowledge of supportive counselling skills.Broad knowledge of other facilities and community resources.Broad knowledge of other health care disciplines and their role in client care.Broad knowledge of adult education principles, methods and tools.Broad knowledge of legislation and government policies and procedures that relate to clients.Demonstrated ability to conduct mental health assessments and provide treatment planning and crisis intervention.Demonstrated ability to apply knowledge of theory and practice to a case management process.Demonstrated ability to communicate effectively, both verbally and in writing, with clients and their families, colleagues, physician, and other health care staff, both one-on-one and in groups.Demonstrated listening and information seeking skills that promotes communication and lead to a co-operative approach to problem solving within an interdisciplinary setting.Demonstrated ability to establish workload priorities.Demonstrated ability to work both independently and collaboratively as a member of an interdisciplinary team.Demonstrated ability to work with individuals with diverse backgrounds.Demonstrated ability to adjust to new or unexpected events.Demonstrated ability to problem solve.Demonstrated ability to deal effectively with conflict situations.Demonstrated ability to provide consultation, leadership and work direction.Ability to operate related equipment including applicable software applications.Physical ability to perform the duties of the position.The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes. Successful applicants may be required to complete a Criminal Records Review Check. Details At Vancouver Coastal Health, our vision of healthy lives in healthy communities inspires us and our values and pillars guide us. We support equitable practices, diverse teams and inclusive environments, which are vital to creating welcoming spaces where everyone can bring their whole selves to work and feel supported. We encourage applications from equity-deserving communities, including Indigenous Peoples and members of racialized groups, people with disabilities and people of all gender identities and expressions and sexual orientation.Vancouver Coastal Health is proud to be recognized as one of Canada’s Top 100 Employers, BC’s Top Employers, Canada’s Best Diversity Employers and Canada's Top Employers for Young People in 2026.Unless otherwise noted on the posting, internal job postings close at 8:00 AM Pacific Time on the listed Closing Date. Please submit your digital application via the Internal Career Portal prior to the Closing Date & Time.Nursing & LPN successful applicants will be notified by email.We regret that only short listed candidates will be acknowledged.This is an internal job posting for Vancouver Coastal Health employees only.