Provide support and functional troubleshooting for workforce management solutions, including employee self-service and centralized scheduling/timekeeping support.
Ensure bi-weekly payroll processing and leave management processes are followed and kept up-to-date.
Troubleshoot issues related to interfaces (import/export files) between HRC and the scheduling/timekeeping solution.
Mentor and act as an escalation point for analysts on the Workforce Central Support Team.
Develop relationships with leaders from departments that work with Workforce Management Solutions.
Represent Workforce Management Solutions in conferences and meetings, providing knowledge of systems, processes, and BCCSS workflows.
Respond to user inquiries with guidance on STS practices/processes, collective agreement language, and HR policies; log, triage, track, and escalate issues for timely resolution.
Provide resource services to employees using self-service and scheduling systems; assist with error investigation and correction remotely or via step-by-step instructions.
Collect and compile data to support initiatives (safety, rehabilitation work trials, employee retention, budget analysis, attendance management) and communicate findings.
Contribute to business process improvement by collaborating with scheduling & timekeeping, payroll, human resources, and others; review tools/services/policies/systems and recommend improvements.
Participate in implementation efforts for improvements to scheduling/timekeeping transactional and reporting activities, including system implementations, modifications, upgrades, and conversions.
Train staff and/or arrange training and orientation for scheduling/self-service and the Workbrain system; contribute to preparation of reference material and documentation
Requirements summary
Minimum 2 years’ experience as a Workforce Analyst in a high volume, fast paced client service call centre.
Two-year diploma program in Human Resources, Business Administration, or related program.
Three years of recent related experience working with human resource and payroll processes, including applying and explaining collective agreement and legislative requirements.
Demonstrated knowledge of scheduling and timekeeping practices and collective agreements within PHSA.
Demonstrated knowledge of legislative obligations and provincial commitments within Workforce Management Solutions contexts.
Commitment to Indigenous Cultural Safety and Humility and to eradicating Indigenous-specific racism and discrimination.
Advanced proficiency with computers; ability to use database, spreadsheet, and HR information systems.
Strong analytical, problem solving, and system analysis skills.
Excellent written, verbal, and interpersonal skills.
Ability to work independently and as an effective team member; handle frequent interruptions and multiple concurrent tasks.
Physical ability to perform the duties of the job
Two-year diploma program in Human Resources, Business Administration, or related programWorkforce management solutions supportScheduling and timekeeping practicesEmployee self-service supportCentralized support for scheduling and timekeepingTroubleshooting application issuesInterface troubleshooting (import/export files) between HRC and scheduling/timekeeping solutionBi-weekly payroll processing and leave management process adherenceCollective agreement knowledge and applicationHR policies knowledgeIssue logging, triage, tracking, and escalationData collection, compilation, and analysis (absenteeism and overtime reports)Trend identification and documentationBusiness process improvement and process redesign recommendations
Job description
Senior Workforce Analyst, Workforce Management Solutions Workforce Management Solutions Burnaby, BC Reporting to the Manager, Workforce Management Solutions (WMS) within the Provincial Health Services Authority (PHSA). The Senior Analyst provides support and functional troubleshooting for the application, in the area of employee self-service and centralized support for scheduling and timekeeping. The Senior Analyst will have an in-depth knowledge of scheduling and timekeeping practices and a good understanding of the collective agreements within PHSA. The Senior Analyst will provide guidance to the support team and contributes to the training, business process improvement strategies and evaluation of activities to ensure that the WMS tools, processes and systems are working efficiently in order to improve scheduling and timekeeping transactional and reporting activities. What you’ll do
Responsible for ensuring processes related to bi-weekly payroll processing and leave management are followed and kept up-to-date
Excellent understanding of the interconnections between the HRC application and the scheduling and timekeeping solution. Is able to troubleshoot issues related to the interfaces (import and export files) between these applications.
Mentor and act as an escalation for analysts on the Workforce Central Support Team.
Develop relationships with leaders from departments that closely work with Workforce Management Solutions.
Represent Workforce Management Solutions where required in conferences and meetings, providing knowledge of system and process, and excellent understanding of BCCSS workflows within Employee Records and Benefits and Payroll.
Respond to user inquiries by providing information and guidance on STS practices and processes, collective agreement language, and HR policies in an effort to influence and guide users through various processes and decision making. Logs, triages, tracks and escalates issues to ensure accurate identification of issues and timely resolution. Provides resource services to employees utilizing the self service and scheduling system and assists with error investigation and correction remotely or through step-by-step instructions.
Collect and compile data to support various activities and initiatives such as safety initiatives, rehabilitation work trials, employee retention, budget analysis and attendance management by recording information such as absences, illnesses and returns, analyzing data such as absenteeism and overtime reports, interpreting and identifying trends and issues, and documenting and communicating findings.
Benefits
Municipal pension plan
Comprehensive benefits package
WorkPerks discount program
Psychological health & safety programs
Holistic wellness resources
Annual statutory holidays (13)
Generous vacation entitlement and accrual
Professional development opportunities (2,000+ in-house courses)
Diversity, Equity, Inclusion and accessibility training
Mental health and well-being resources
Indigenous Cultural Safety training and Indigenous-specific anti-racism training
Training staff and preparing reference material/documentation
System analysis and problem solving
Database and spreadsheet proficiency
Human resources information systems proficiency
Written, verbal, and interpersonal communication
Client service in a fast-paced environment
Ability to handle multiple concurrent tasks and frequent interruptions
Ability to work independently and as an effective team member
Remote assistance via step-by-step instructions
Contribute to business process improvement activities by working in collaboration with Scheduling & Timekeeping, payroll, human resources and others, reviewing processes, tools, services, policies and systems, and making recommendations for improvements using technological functionality and process redesign.
Participate in the implementation efforts related to improvements in scheduling and timekeeping transactional and reporting activities by sharing information and ideas, providing feedback on service improvement and enhancements, and assisting with system implementations, modifications, upgrades, conversions and other implementation activities where appropriate.
Train staff and/or arranges required training and orientation to the scheduling or self service function and the Workbrain system by maintaining awareness of current trends and related technology, actively contributing information to support training activities and participating in that preparation of relevant reference material and documentation to enable consistent application of practices What you bring
Qualifications
A minimum of 2 years’ experience as a Workforce Analyst, in a high volume, fast paced client service call centre in addition to a two-year diploma program in Human Resources, Business Administration, or related program plus three years of recent related experience working with human resource and payroll processes, including applying and explaining collective agreement and legislative requirements.
Demonstrated knowledge of the historic and ongoing impacts of settler colonialism on Indigenous Peoples in social and health contexts, including supported by significant knowledge of Indigenous-specific mandates, including clear understanding of and commitment to eradicate Indigenous-specific racism and discrimination and embed Indigenous Cultural Safety and Humility.
Demonstrate comprehensive knowledge of the historic and ongoing impacts of settler colonialism and systemic racism on Indigenous Peoples within social and health contexts. This includes understanding how these factors contribute to current health disparities and barriers to care. Show a clear commitment to identifying, challenging, and eradicating Indigenous-specific racism and all forms of discrimination impacting equity-deserving groups within health care settings. This involves familiarity and understanding Indigenous Cultural Safety and Humility recognizing personal biases, institutional barriers, engaging in anti-racism education and training and advocating for systemic change.
Demonstrated knowledge and understanding of legislative obligations and provincial commitments within Workforce Management Solutions contexts found in the foundational documents including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study - BC Human Rights Code, BC Anti-racism Act and how they intersect across the health care system. Core Competencies
Brings an understanding of the Indigenous specific racism and the broader systemic racism that exists in the colonial health care structure, and has demonstrated initiatives in breaking down barriers and ensuring a safe environment ensuring a sense of belonging to all and informed by Indigenous Cultural Safety.
Awareness of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (the Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.). Skills & Knowledge
Advanced Proficiency with computers and ability to effectively use database, spreadsheet and human resources information systems.
Strong analytical, problem solving and system analysis skills.
Excellent written, verbal, and interpersonal skills; aptitude to listen, ascertain the needs of clients, develop relationships, and respond accordingly in a timely and efficient manner.
Ability to work both independently and as an effective team member.
Ability to work well with frequent interruptions and handle multiple concurrent tasks.
Physical ability to perform the duties of the job.
Demonstrates a commitment to beginning and/or continuing their personal learning journey related to Indigenous-specific racism and dismantling systems of oppression, as well as addressing racism more broadly. Shows willingness to articulate and share their learning experiences to contribute to a culture of motivation and inspiration among peers.
Demonstrates foundational knowledge of the social, economic, and political realities of settler-colonialism and its impacts on Indigenous peoples and equity-deserving groups within social and health contexts. Understands the impact of social determinants of health-on-health outcomes. Shows a commitment to learning about and upholding legislative obligations and provincial commitments outlined in foundational documents such as the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place: Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan, Remembering Keegan: A First Nations Case Study, the BC Human Rights Code, Anti-Racism Data Act, and the Distinctions Based Approach. What we bring Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.
Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
Access to professional development opportunities through our 2,000+ in-house courses including a range of experience level, profession-specific, or other essential training on Indigenous Cultural Safety; Indigenous-specific anti-racism; Diversity, Equity, Inclusion and accessibility, mental health and well-being, and more.
Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
Annual statutory holidays (13) with generous vacation entitlement and accruement.
PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more. Job Type: Temporary, Full-Time
Salary Range
$63,484 - $91,259 - The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
Location: 1795 Willingdon Ave Burnaby, BC V5C 6E3
Closing Date
Applications accepted until position is filled. Hours of Work: Monday to Friday 8:00-16:00 Requisition #: 200417E and 200418E (2 positions available) What we do The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Create equity – Be courageous. Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services PHSA is committed to anti-racism and equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently excluded groups identified under the B.C. Human Rights Code. One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes ongoing commitments to Indigenous recruitment and employee experience as well as dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya’k̓ula Team (Indigenous Recruitment & Employee Experience) for support at indigenous.employment@phsa.ca. Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and exclusion faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and title of BC First Nations and self-determination of all First Nations, Inuit and Métis communities. PHSA is mandated to uphold legislative obligations and provincial commitments found in the foundational documents including the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study. Attention current employees of PHSA: You must apply via your internal profile at http://internaljobs.phsa.ca. The internal job posting expires on June 24, 2026 and will no longer be accessible. If the internal job posting has expired, please e-mail internaljobshelpu@phsa.ca with the six-digit job requisition number and your PHSA employee ID number to be considered as a late internal applicant. Please do not apply for the external job posting. If you have not yet set up an internal profile, please e-mail internaljobshelpu@phsa.ca with your PHSA employee ID number to obtain your temporary password. Our business hours are Monday-Friday 8:30am-4:30pm, excluding Statutory Holidays and a Help Desk Representative will respond to you with 1-2 business days. If you are not a current employee of PHSA and require assistance with your application, please contact the External Careers team at careers@phsa.ca.
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