Medical Office Assistant

Description About Care for Newcomers Clinic

• The Care for Newcomers clinic provides an exciting opportunity to connect with clients of diverse cultural backgrounds and to make a meaningful impact in their health care journeys as newcomers to Canada. The Care for Newcomer’s Clinic is serving government assisted refugee clients and their families who have newly arrived in Canada. The clinic supports clients through post arrival health assessments to identify pre-existing, chronic or acute medical conditions and assists in connecting them to care as needed. We have an inter-disciplinary team that includes nurses, physicians and administrative assistants working within a team-based care model. Most of our clients require support with navigation to access healthcare services and community resources and require language assistance via interpreters/interpretation tools. Apply today to join our team!
• JOB
• SUMMARY:Within a team based model of care and reporting to the Program Manager, the Medical Office Assistant performs registration and clerical support functions for the Primary Care Clinic which sees patients and families who require high priority care within 24 hours. Works in support of the local Community of Care (CoC) service delivery model, primary care network, and in accordance with VCH policies and procedures.QUALIFICATIONS:Education & Experience Grade 12, graduation from a Medical Office Assistant program, one (1) year of recent, related clinical medical office support experience, or an equivalent combination of education, training and experience. Knowledge, Skills & AbilitiesDemonstrated knowledge of clinical policies, procedures and objectives.Demonstrated knowledge of community resources and agencies.Demonstrated knowledge of office procedures.Business writing skills.Knowledge of medical terminology.Demonstrated ability to perform basic medical tests and accurately record results in medical files.Demonstrated ability to respond independently and effectively to emergent situation and effectively present health information to individuals.Demonstrated ability to keyboard 5,000 keystrokes per hour. Demonstrated customer service and communication skills.Physical ability to perform the duties of the position.Demonstrated ability to work independently and within a team.Demonstrated ability to prioritize and organize workload and meet deadlines.Demonstrated ability to establish and maintain satisfactory work relationships with clients and staff.Demonstrated ability to deal tactfully and effectively with coworkers, clients and staff from other agencies.Demonstrated skill in using a variety of office equipment and computer software programs.The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes. Successful applicants may be required to complete a Criminal Records Review Check. Details At Vancouver Coastal Health, our vision of healthy lives in healthy communities inspires us and our values and pillars guide us. We support equitable practices, diverse teams and inclusive environments, which are vital to creating welcoming spaces where everyone can bring their whole selves to work and feel supported. We encourage applications from equity-deserving communities, including Indigenous Peoples and members of racialized groups, people with disabilities and people of all gender identities and expressions and sexual orientation.Vancouver Coastal Health is proud to be recognized as one of Canada’s Top 100 Employers, BC’s Top Employers, Canada’s Best Diversity Employers and Canada's Top Employers for Young People in 2026.Unless otherwise noted on the posting, internal job postings close at 8:00 AM Pacific Time on the listed Closing Date. Please submit your digital application via the Internal Career Portal prior to the Closing Date & Time.Nursing & LPN successful applicants will be notified by email.We regret that only short listed candidates will be acknowledged.This is an internal job posting for Vancouver Coastal Health employees only.