Provides clerical and administrative support to nursing staff and residents within a long-term care environment. Responsibilities include scheduling appointments, conducting compliance audits, and managing resident documentation and communications.
Requirements summary
Requires a Grade 12 education and 2 years of administrative experience in a healthcare setting. Candidates must provide a vulnerable sector police check and have required immunizations and a TB test.
1 Division: Community Services Hours of Work: 46.5 hours biweekly, 1000-1400, 0800-1430, 0800-1330, 0800-1530Work Schedule:
Week 1
Sun,
Wed,
Thurs,
Fri
Week 2: Mon, Tues, Thurs, Sat
Union
Unifor 1106
Grade: Unifor 1106 Grade 002
Salary Range
$24.02 - $25.49 per hour Join the Team at Sunnyside Home At Sunnyside Home, care is personal. As the first long-term care home in Waterloo Region certified in The Butterfly Approach®, we are recognized for creating a warm, home-like environment where relationships, emotional well-being, and resident choice come first. Here, you’ll be part of a compassionate and innovative team that is committed to meaningful connections, person-centred care, and making every day matter for residents and families. If you’re looking for more than just a job, and want to be part of a workplace where kindness, collaboration, and dignity are at the heart of the work, we’d love to hear from you. For more information about Sunnyside Home and our approach to care, visit: Person Centred Care, Region of Waterloo
About the Region of Waterloo The Region of Waterloo is a diverse and growing community committed to creating opportunities for current and future generations. Waterloo Region is part of the Dish With One Spoon wampum, a treaty grounded in sharing, sustainability, and respect:
Take only what we need Leave some for others Keep the dish clean
These principles continue to guide our commitment to reconciliation, inclusion, and community well-being.
The Role Provides clerical support to nursing staff at Sunnyside Home.
Works as part of a multi-disciplinary team to create a caring, person-centred, homelike environment where residents feel listened to and cared about.Duties/Responsibilities Works as a part of multi-disciplinary team, provides person-centred service to residents and their partners in care.
Takes the time to know and engage with residents, supports a homelike environment.
Organizes and informs residents and staff in the homes regarding dental, foot, optometry clinics and other services, as required.
Schedules appointments and maintains waiting lists in consultation with team leaders and resident care leadership.
Organizes resident care conferences by booking meeting rooms, creating schedules, and notifying staff and families/powers of attorney.
Conducts audits of admission and annual care conferences to ensure compliance with applicable legislation, notifies management of any non-compliance.
Prepares outgoing mail for residents and their partners in care, tabulates results.
Posts internal communication.
Responds to resident or family member concerns and ensures appropriate action is taken within decision-making authority and/or brings to the attention of management.
Prepares, orders and assembles new admission packages ensuring accuracy and completion.
Takes and maintains photos for resident files, medication carts and other requirements for provision of care.
Creates and maintains current resident/client lists.
Conducts monthly audits of roam alert system.
Drafts, creates, and revises forms as requested.
Maintains, orders, and stocks forms.
Maintains quota records for continence products based on individualized resident needs.
Prepares and packs daily continence products for each home area for each shift.
Collects, formats, and inputs information for newsletter submissions, notifies staff regarding deadlines, submits for printing, and distributes newsletters throughout the Home.
Provides clerical support including scheduling, attending meetings and taking minutes.
Distributes mail throughout the Home.
Submits facilities work orders for resident room maintenance.
Maintains files on home areas and revises as required.
Maintains files for deceased and discharged residents per corporate retention policies and legislation.
Assists with arranging resident transportation and transfers.
Communicates with residents and their families.
Orders supplies.
Provides reception coverage as needed.
Keeps knowledge current through in-service training and communications.
Demonstrates/explains work procedures to help train volunteers and/or new staff as directed.
Performs related duties as assigned.
Knowledge, Skills, and Abilities Knowledge and skill in administrative and office procedures normally acquired through a Grade 12 education plus 2 years of administrative experience in an applicable health care setting.
Must have a tuberculosis (TB) test and required immunization(s).
General understanding of long-term care home operations and the geriatric population.
Knowledge of and ability to comply with policies, procedures, related legislation (e.g., confidentiality and privacy), and public health standards.
Organization and time management skills to multi-task amid changing priorities and interruptions, and work independently.
Ability to demonstrate compassion, validate emotions, support dignity, and promote understanding of those we serve.
Communication and interpersonal skills to respond courteously and professionally to demands and in interactions with other staff, residents, visitors, and families; demonstrate a customer care/service approach; and participate as an effective team member.
Ability to read and understand notes, instructions, and resident documentation.
Ability to write meeting minutes, correspondence, maintain lists, and proofread newsletter content.
Computer skills with ability to use software such as Microsoft Office, Ministry applications (e.g., OTN) and an electronic healthcare system (e.g., Point Click Care).
Must provide an acceptable vulnerable sector police check.
Ability to support and demonstrate the Region’s values.
Region of Waterloo is committed to building a workforce through fair, equitable, and accessible hiring practices that allow us to hire qualified staff who reflect the diversity of the community we serve and to promote a respectful, inclusive, and equitable workplace.We invite all interested individuals to apply and actively encourage applications from members of groups with historical and/or current barriers to equity, including, but not limited to:
First Nations, Métis and Inuit peoples, and all other Indigenous peoples; members of groups that commonly experience discrimination due to race, ancestry, religion and/or spiritual beliefs, or place of origin; persons with visible and/or invisible (physical and/or mental) disabilities; persons who identify as women; and persons of marginalized sexual orientations, gender identities, and gender expressions
For questions or to request accommodations during your recruitment, onboarding or employment, please contact talentmanagement@regionofwaterloo.ca, or by calling our Service First Contact Centre at phone number (519) 575-4400.Use of Artificial Intelligence in the Hiring Process: Region of Waterloo may use artificial intelligence (AI) tools to enhance efficiency during the recruitment process.
However, applications will also be reviewed by a member of our Talent Acquisition team to ensure a fair and thorough assessment.
AI does not make final hiring decisions.
Candidates who are asked to obtain a Vulnerable Sector Check (VSC) as part of the due diligence process are required to do so in support of our obligations under the Long-Term Care Act and our commitment to maintaining a safe environment for residents.
If police services are unable to process a VSC, candidates will then be asked to provide a Criminal Record & Judicial Matters Check (CRJMC) so that we can complete appropriate due diligence.
Please note: candidates will be provided an update on their application.
Please check your spam or junk folder occasionally as some candidates have noticed our emails in those folders (Gmail and Hotmail in particular).
