Hamilton Urban Core Community Health Centre·Hamilton, Ontario
Provide immediate crisis intervention, harm reduction support, and mental health stabilization for individuals in acute psychosocial crises. Collaborate with a multidisciplinary team to connect marginalized populations to primary care, housing, and addiction services.
Job Type: Temporary Full-time (18 Month Contract)
Position Type: On-Site/ Mobile Unit
$42,187.83 - $50,828.00
The Crisis Intervention Worker provides immediate crisis intervention, harm reduction support, and coordinated care to individuals experiencing acute mental health, substance use, and
psychosocial crises. Services are delivered at Hamilton Urban Core’s satellite located at 70 James St S and mobile health clinic, as well as within shelters, encampments, collocated community services, partner agency sites, and other community-based settings.
Working as part of a multidisciplinary and interprofessional team, the Crisis Intervention Worker delivers timely, responsive, trauma-informed, and person-centred care to individuals with complex and urgent needs, including those experiencing homelessness, mental health challenges, addictions, poverty, and social marginalization.
The role focuses on crisis de-escalation, urgent needs support, mental health stabilization, harm reduction, overdose response, health promotion, and enhancing overall well-being through direct support, advocacy, and collaboration with internal teams and external community partners. A key component of the role includes connecting individuals to services and supports available through the Hamilton HART Hub, including primary care, mental health and addictions services, counselling, treatment pathways, shelter transition beds and housing supports, case management, and recovery-oriented programming.
Operating within a health equity, anti-racism, anti-oppression, and culturally safe framework, the Crisis Intervention Worker supports stabilization during crises, facilitates referrals and service connections, and contributes to maintaining a safe, respectful, and inclusive environment that promotes dignity, recovery, and client-centred care.
The Crisis Intervention Worker reports to the Substance Use Health Manager, with overall accountability to the Executive Director.
Hamilton Urban Core is committed to equity in employment.
While we appreciate every application only those selected for an interview will be contacted.
Requires a diploma in Social Services, Mental Health, Harm Reduction, or a related field, or an equivalent combination of education and experience. Candidates must have experience in crisis intervention or supportive housing and strong knowledge of trauma-informed care.
Market context
In Ontario, behavioral-health roles are typically driven by ongoing need in community, outpatient, and support settings serving people with mental health or substance use challenges. These positions can be competitive because employers often look for experience with diverse populations plus a high school diploma or GED, with a bachelor’s in social work or a related field preferred. Review the AI-summarized requirements and benefits here to save time, then tailor your application to show relevant client-facing experience and readiness to work with varied needs.
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