Unit Clerk - SHN Clerical (Talent Pool, 2026)

Job Number

• JR100795
• Job
• Title:
• Unit
• Clerk -
• SHN
• Clerical (Talent
• Pool, 2026)
• Union: CUPE Minimum - Maximum

Hourly Rate

$27.656 - $28.9 Hours: Days, Afternoons, Evenings, Nights, Weekends, Holidays

Job Description

Position Overview

The Unit Clerk is a valuable member of the team and has a significant impact on the effective operation of patient services on inpatient units and outpatient clinics at Scarborough Health Network. Working both independently and as part of the larger clerical and interdisciplinary care team, reporting to the Manager, to provide overall clerical support, communication support and coordination to help facilitate higher integration and team collaboration for the delivery of comprehensive patient care services across our emergency departments, inpatient units and outpatient clinics. A key component of the position is patient services and maintaining a progressive and personalized health care environment for patients.

Company Vacancy/Request for Transfer

The completion of this online form serves as your application and will be used to determine if you meet the requirements of this position. Please ensure that you have provided all pertinent information necessary to be considered for this vacancy by the close date.

Responsibilities

• Receives incoming patient and clinician calls in a courteous and efficient manner, pre-screens and re-directs or triages calls to appropriate staff/departments/patients and accepts or relays messages where required
• Act as the “friendly face” in greeting patients and families and answering any questions that they may have (e.g., food services, parking prices)
• Replenish and re-stocking of Personal Protective Equipment (PPEs)
• Monitor inventory and complete proactive requisitioning of supplies (SAP/Grand &Toy), linen and equipment
• Organize and alert team of patient transport arrival and departure time (e.g. Diagnostic Imaging appointments while patient is on inpatients)
• Update Estimated Date of Discharge (EDD) on Epic Unit Manager
• Complete and submit biweekly payroll function (entry, adjustments and audit)
• Facilitate staffing and scheduling needs for department at the direction of the Clinical Manager (e.g., produce schedules in EZ Schedule or MS excel, makes staffing request calls)
• Fax various documents, such as prescriptions, discharge summaries and referrals
• Verify patient demographics, contact information, OHIP or other healthcare insurance (e.g., preferred accommodation)
• Maintain clipboard patient charts (e.g., consent forms, prints discharge instructions and prescriptions, etc.)
• Arrange for virtual rounds, multi-departmental meetings and interpreters
• Create downtime packages for when EPIC undergoes a system update
• Ensure that Business Continuity Access (BCA) bins are stocked (EPIC downtime forms)
• Re-scan and index documentation into electronic medical record (EMR) within defined turn-around time
• Supports on unit auditing (e.g., hand hygiene audits, patient/family satisfaction surveys)
• Track and record data to meet extramural/internal reporting obligations and satisfy funding agreements
• Assist care teams in improving patient safety such as reducing avoidable falls and high-pressure injuries
• Proactively keep staff in the know of patient needs (rounding/responding to call bells etc.)
• Patient support at direction of interprofessional staff (e.g., Transportation)
• Assist during emergency codes by calling codes (blue, white, yellow etc.) by making notification phone calls, paging staff members, call backs and other tasks as defined in the Hospital’s Emergency Measures Manual

Requirements

• Medical terminology certificate required or completion within 3 months of hire
• Graduate of a Medical Office Administration Program or equivalent combination of post-secondary education and/or relevant experience
• Demonstrated strong knowledge of medical terminology within 3 months of hire
• Well-developed keyboarding/computer skills with a minimum keyboarding speed of 35 wpm with 80% accuracy (Skill testing will be administered)
• Demonstrated experience in Clinical Information Systems, MS Word, Medical Terminology (skill testing will be administered)
• Strong customer service skills (skill testing will be administered)
• Demonstrated strong organizational, time management and prioritization skills with the ability to multi-task, adjust priorities, coordinate tasks and team members, show strong self-initiative and work well in stressful situations
• Excellent interpersonal, communication, documentation skills with the ability to work well with patients, families, all levels of staff and the community
• Demonstrated initiative, stewardship and teamwork skills
• Demonstrated excellence in problem solving and critical thinking skills
• Demonstrated excellence in verbal and written English communication
• Maintains own competency and continually seeks ongoing education
• Seeks help and accepts guidance when a gap in competency is identified
• Demonstrates values consistent with SHN’s Code of Conduct and is committed to fostering a healthy and positive work environment in accordance with Health & Safety policy and legislation
• Demonstrates an understanding of and commitment to SHN's comprehensive safety programs and practices including staff safety, patient safety, and environmental safety and participates in regular in-service education in this area
• Strong work ethic and commitment is required
• Demonstrated high standards of work outputs
• Highly punctual
• Demonstrated professionalism and reliability

Asset

• A minimum of one-year registration experience in a hospital setting
• Experience using Electronic Medical Records
• Experience using EPIC and/or SAP
• Ability to speak a second language

This posting serves as a Talent Pool for future vacancies. Candidates whose qualifications align with future opportunities will be contacted as suitable positions arise. Please note that Talent Pool postings are intended exclusively for external applicants.

This posting is being used to establish a candidate pool for upcoming vacancies and does not reflect a specific vacant position.

Accommodation and Diversity Statement

Scarborough Health Network (SHN) embraces and celebrates our community’s unique multicultural heritage and diversity. SHN is an equal opportunity employer, dedicated to a culture of inclusiveness and diversity reflecting our diverse patients, staff and community alike. We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, nation of origin, genetics, disability, age, veteran status, marital or family status, belief system, or other factors related to one’s personal identity and/or values. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.

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