Connections Case Manager.

Position Title: Connections Case Manager Job type: Temporary, full-time Reporting to: Manager of Support Services

About us

We open doors for youth and prevent adult homelessness. We serve at-risk youth experiencing homelessness, aging out of care, or fleeing violence in the home. Young adults who need a place to call home and people who believe in them. We offer safe housing, community, and support to help youth make healthy choices and shift toward a brighter future.

Position Overview

The Connections Case Manager provides relationship‑based, trauma‑informed support to young people aged 16–25 who are navigating housing instability, and may also be experiencing system involvement, family conflict, or barriers to well‑being. This role focuses on early intervention, diversion, and coordinated support that strengthens natural supports, enhances stability, and builds the protective factors young people need to thrive, including building their formal and community supports. Working collaboratively across housing, systems, and community organizations, the Connections Worker helps youth identify goals, build trusted relationships, and access the resources required for long‑term success. The role includes hands‑on assistance, system navigation, and sustained advocacy to ensure youth receive responsive, consistent, and culturally safe support, to find appropriate and sustainable housing.

This is a temporary, full-time position, working Monday to Friday, 37.5 hours per week, until April 1, 2027.

This role works flexible hours, including evenings to support the staging, facilitation, and delivery of programs, and early mornings on a weekly basis to participate in community‑based outreach activities.

The hourly wage range is $28.00 - $32.47 per hour dependent on experience and related skills. The successful candidate can expect to enter the organization no higher than the midpoint of the compensation range.

• Education & Experience Relevant degree in Social Work or Child & Youth Care or a related field (or equivalent experience).
• Minimum of 2-3 years of experience working with vulnerable populations and at-risk youth.
• Other combinations of education, experience and training may be considered.
• An advanced knowledge of case management principles.
• Demonstrated strong working knowledge of computer systems and applications, social media platforms, and technologies commonly used by youth.
• ASIST and NVCI training.
• Emergency First Aid certificate.
• Experience with Microsoft Office applications including Outlook, Word, and Excel.
• Valid drivers’ license.
• Current membership in relevant professional associations or societies.

• Working Conditions This position involves daily travel to engage with youth at various locations, including other Threshold sites.
• Must be able to work flexible hours, including evenings to support the staging, facilitation, and delivery of programs, and early mornings on a weekly basis to participate in community‑based outreach activities.
• Occasional travel is required to attend events, conferences, and meetings.
• Ability to work independently and as a member of a wraparound care team.
• This role requires the ability to move actively and continuously, including walking, bending, and lifting, and performing unit/room cleaning duties as required.

Special Requirements Valid drivers’ license and access to a reliable vehicle. Able to provide up to date Immunization records. Must have a Criminal Record Review Check completed by and satisfactory to Threshold as well as sign Code of Conduct and Confidentiality Agreement.

If you’d like to learn more about the position’s responsibilities and required skills and abilities, review the Connections Case Manager job description

To Apply If you would like to be a part of a progressive team that is passionate about making an impact, please apply with your resume and cover letter.

This position will remain open until June 7, 2026

If you have any questions regarding this position or applying for this position, or if you need any accommodation for applying to this posting, please call us at 778-400-3177 or email us at: hr@thresholdhousing.ca. We want to support all applicants during this process.