Job detail

Outreach Worker

Lookout Housing and Health Society

#Case Management #Mental Health #Outreach #Crisis Intervention #Social Services #Harm Reduction #Addictions #BCGEU #Vulnerable Sector #Housing Support #Class 5 Driver's Licence #Occupational First Aid Level 1

Unknown On Site 2-5 yrsCA$32 - CA$33 / HOURPosted 24 days agoCloses Jun 20

Location

Surrey, British Columbia

Salary

CA$32 - CA$33 / HOUR

Quick overview

Provide support, direction, and advocacy services to adults facing challenges with housing, addictions, and mental health. Assist clients in establishing stable living situations through skills training, crisis intervention, and networking with community resources.

Requirements summary

Requires a related diploma, certificate, or Grade 12 education with two years of related experience, preferably including case management. Must possess a Class 5 Driver's Licence, Occupational First Aid Level 1, and a clear Criminal Record Check for the Vulnerable Sector.

high schoolprofessional certificateOrganizationCase ManagementDocumentationCommunicationFirst AidAdvocacyCrisis InterventionDrivingHarm ReductionAddiction SupportMental Health SupportBoundary Management

Job description

Employment status

Casual

HEADER

We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting basic needs and goals, we place minimal barriers between them and our services. For more information about Lookout, please visit www.lookoutsociety.ca

Location: LEEP Surrey, Gateway Shelter

Days and hours of work: 7 days a week, day, afternoon/evening and overnight shifts, weekdays, weekends and holidays

Shifts are 7.5 hours in length Days of rest shall be consecutive. Schedule may change with two weeks’ notice Probationary/qualifying period will be 488 hours with mid and end point reviews

SALARY

$33.49 - 35.31 depending upon applicants' length of seniority (as per the Collective Agreement)

Job summary

The Outreach Worker reports to the Designated Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society including following Lookout’s Code of Ethics. Outreach workers provide a variety of support, direction, assistance and advocacy services to clients including, but not limited to, those facing challenges with stable housing, addictions, mental health, HIV etc. The Outreach Worker provides support and advocacy for treatment and follow up services for those who do not adequately utilize needed services.

Job duties
To provide assistance, support and skills training to adults in order to establish and maintain stable living situations as independently as possible
Will work on securing and maintaining stable, independent living situations where possible
Will discuss, isolate and assess problems, and develop a flexible plan of action
Will ensure basic needs are met by networking clientele with needed services, providing crisis intervention as necessary, and administering finances and medications or arranging coverage
Will provide crisis intervention as necessary, administer finances and medications or arrange coverage
Complete required records and maintain statistical data
Aid in the training and upgrading of placement programs for staff, volunteers and students
Will drive company vehicle at times
Job duties are complex and may have a few disagreeable factors
Employees are expected to remain alert and attentive during working hours. Sleeping during shifts is not permitted
Responsible for complying with and contributing to all aspects of health and safety program

Qualifications: & competence

· Related Diploma or Certificate; or minimum Grade 12 education plus two (2) years of recent related experience; or equivalent combination of education, training and experience; and prefer a minimum of one (1) year case management experience

· Familiarity with community resources; particularly addiction, mental health, welfare, and harm reduction

· Must have current Occupational First Aid Level 1 Certificate and a Class 5 Driver’s Licence and Driver’s Abstract

· Crisis Intervention Skills Training is an asset

· Ability to work independently or in a team setting

· Strong ability to manage stress and organize workload

· Excellent communication, writing, documentation, and organizational skills

· Understands and maintains clientele/worker boundaries

· Ability to work with disadvantaged and challenging adults in a diverse environment

· Strong physical and mental ability to perform work tasks and operate job related equipment

· A minimum two (2) years of sobriety if you have had concerns related to alcohol and/or drug use

· Criminal Record Clearance – Vulnerable Sector

Closing Date

Applications will be accepted until 19 June, 2026 at 5: 00 pm

Lookout Housing and Health Society is committed to empowering people from different races, gender, age, religion, identities and unique experiences. We welcome everyone from diverse backgrounds and encourage them to apply in order to foster an inclusive environment.

“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must apply through "Career Opportunities" on SAP External applicants will be reviewed after Internal.

All qualified applicants welcome to apply. Those short-Listed will be contacted.

c. BCGEU