Laboratory Technician / Phlebotomist

At Headlands Research, we are dedicated to enhancing clinical trial delivery within our communities. As a leading network of advanced clinical trial sites, we leverage cutting-edge technology and exceptional support services to broaden outreach and participation. Founded in 2018, our rapidly growing company currently operates 20+ sites across the US and Canada, with plans for further expansion.

📍 Kelowna, BC 🏥 Okanagan Clinical Trials 🕒 Full-Time | Monday through Friday, 8am - 4:30pm

Pay

CAD $52,000 - $58,000

Looking for more than just high-Volume blood draws?

If you’re a phlebotomist or lab technician who takes pride in precision, patient care, and doing things the right way—not just the fast way—clinical research may be the next step in your career.

At Okanagan Clinical Trials, our lab professionals work in a structured, calm, and purpose-driven environment, supporting clinical trials that help advance new treatments for psychiatric, dementia, and memory-related conditions.

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• Why lab professionals choose clinical research
• Predictable weekday schedule (no nights, no weekends, no emergency draws)
• More time and control during patient visits and specimen handling
• Specialized lab work beyond routine phlebotomy (processing, PK handling, shipping)
• Smaller, collaborative teams where your role is respected
• Meaningful purpose—your work directly supports future medical treatments

This role is ideal for lab professionals who value accuracy, organization, and consistency, and who want to grow their skills beyond traditional lab or hospital settings.

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THE ROLE

The Phlebotomist/Lab Tech is a key member of the clinical research team, supporting studies through specimen collection, processing, documentation, and shipment in compliance with Good Clinical Practice (GCP), study protocols, and safety regulations.

You’ll work in a controlled clinical research environment with scheduled visits, detailed protocols, and strong operational support, allowing you to focus on quality and precision.

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• Who thrives in this role
• Lab professionals who value precision over speed
• Phlebotomists looking for predictability and balance
• Candidates curious about clinical research and career growth
• Team players who take pride in quality, compliance, and patient experience

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Responsibilities

• Perform phlebotomy, urine collection, and sample processing (centrifuging, aliquoting, labeling).
• Prepare lab kits for each subject based on study protocols.
• Ship biological specimens following IATA guidelines and protocol requirements.
• Maintain specimen logs, shipping records, temperature logs, and other documentation.
• Conduct point-of-care tests (e.g., urine drug screens, pregnancy tests).
• Assist with patient procedures including vital signs, ECGs, and physical/neurological exam setups.
• Clean and sanitize lab equipment and work areas daily.
• Perform and document equipment calibration and ensure safety compliance (OSHA, HIPAA).
• Accurately record lab results and maintain electronic and paper logs in systems such as CRIO or eCRFs.
• Respond to and resolve electronic data queries.
• Verify accuracy and completeness of data entries and study documentation.
• Participate in quality control and assurance initiatives to ensure regulatory compliance.
• Monitor and maintain inventory of lab kits and supplies.
• Order dry ice and other lab necessities.
• Destroy expired kits and log per protocol.
• Support preparation of study-specific training materials and lab manuals.
• Collaborate with study coordinators and medical staff to meet visit protocol requirements.
• May assist with infusion monitoring under clinician supervision.

Requirements

• Must be certified in phlebotomy
• Previous healthcare experience preferred; direct patient care experience a huge bonus!
• Previous experience in clinical research is a huge plus
• Proficient with Microsoft Office (Excel, Outlook, Word) and database systems.
• Must be comfortable with performing Research Assistant tasks when the lab is slow.
• Ability to handle potentially hazardous materials safely.
• Strong organizational, time management, and multitasking skills.
• Excellent verbal and written communication; strong interpersonal skills.
• Ability to work independently and as part of a cross-functional team.
• Customer-service mindset and high level of professionalism.

Okanagan Clinical Trials is a Headlands Research site. Our clinic specializes in the execution of research studies that hope to advance treatments for many indications including Alzheimer’s disease, migraine, COPD, stress urinary incontinence, celiac disease, diabetes, and more.

Headlands Research will never ask a candidate for personal identifiable information (date of birth, social security number, driver’s license information, etc) via email or messenger tools, or for a financial deposit of any kind.

Headlands Research is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Need assistance?

Headlands Research is committed to providing access and reasonable accommodation in its employment for individuals with disabilities. To request disability accommodation in the application process, contact recruiting@headlandsresearch.com for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.