Peer Support Worker

ORGANIZATIONAL BACKGROUND The Women’s Centre of Calgary is a community organization that provides a safe and supportive space accessed by thousands of women and girls in Calgary. Our mission is to be every woman’s place for support, connections, and community. Specifically, we connect with women looking for assistance, for opportunities to connect and/or for ways to affect change in their community.

POSITION OVERVIEW Working collaboratively with other program team members and volunteers, the Peer Support Worker engages women accessing the Centre in a non-judgmental and strengths-based manner. The Peer Support Worker connects women with information, referrals, and support to meet a variety of needs, questions, and concerns. Using effective communication skills, the Peer Support Worker creates a safe and trauma-informed environment that supports resilience, empowerment, and meaningful connection with others. This position nurtures community-building in all aspects of their work.

• KEY DUTIES Support women who visit the Centre through the provision of information, referrals, and support.
• Provide trauma-focused, culturally appropriate, and strengths-focused support.
• Support, motivate, and coach Centre volunteers, ensuring that they have the information they need to speak with confidence about community resources and the Centre.
• Ensure daily and weekly statistics are collected and documented in a timely manner.
• Contribute to a positive work environment.
• Contribute towards a culture of psychological safety.
• Build effective relationships with clients, volunteers, and supporters of the Centre.
• Participate in activities related to equity, diversity, and inclusion as well as Justice and Reconciliation.

• REQUIRED QUALIFICATIONS Diploma or undergraduate degree in Social Work.
• A combination of experience and education in a related area will be considered.
• Registration and membership in good standing with a regulatory body (if appropriate).
• 2+ years of experience working in a drop-in or community-based setting.
• Basic assessment, safety planning, and crisis management skills.
• Working knowledge of community resources.
• The ability to remain calm in fast-paced environments.
• Excellent communication and relationship building skills.