Location (2)
Alberta
Salary
CA$64,300 - CA$99,000 / YEAR
Locations
The Nurse Case Manager will support patients and healthcare providers by offering information on support services, diseases, and therapies based on provided materials, while also acting as a liaison for medication access. Key duties include documenting patient interactions, following case-management protocols like adverse event reporting, and coordinating treatment logistics with various stakeholders.
Candidates must possess a Diploma in healthcare or a related field, with a preference for a Bachelor’s degree, and must be a Licensed Nurse (RN or RPN/LPN) with active registration in the province of employment. A minimum of two to five years of experience in healthcare, pharmaceutical, insurance, or related fields is required, ideally with a background in case management within medical/hospital settings or the bio-pharmaceutical industry.
Provide support to patients and health care providers by offering information on the Patient Support services, specific diseases, and therapies based on manufacturer provided materials and product monograph; Assist patients and caregivers in conducting assessments related to Patient Support services; Act as a liaison between patients, families and health care providers related to medication access. Address general inquiries regarding program services, disease states, or product related queries based on provided materials; Offer continuous support on disease states or product-related questions to ensure patient adherence; Refer the patient to their healthcare providers for clinical questions beyond program materials; Document patient information and interactions within the electronic patient record; Conduct ongoing file review and updates to reflect patient journey; Follow case-management protocols, including data collection, patient follow-up, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers; Collaborate with the reimbursement specialist and the physician to secure funding for their patient’s therapies and explore alternative funding options; Ensure patient services are coordinated and tracked, according to KPI’s, resulting in expedited access to therapy; Participate in specialized training sessions for specific therapies provided by the pharmaceutical team; Attend pharmaceutical meetings, patient meetings, conferences, and work with patient associations and advocacy groups as needed ; Coordinate with health care providers, pharmacies and infusion/injection clinics for treatment logistics and issue resolution; Maintain clear communication with the manager, team and the client regarding the management of patient cases; Assist in the training process of new Nurse Case Managers and provide feedback on protocols, databases, processes and inter-departmental processes; Report Adverse Events / Severe Adverse Events following program procedures; The Nurse Case Manager will also be assigned other duties and tasks as required from time to time. May be required to be on standby/ on call as part of this role.
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